One Click
Home/Â Case studies / Britannia Cabs
One Click
Client
Internal Product
Sector
Retail / E-Commerce / Grocery
Service Provided
Custom E-Commerce Web Solution
Smart E-Commerce Grocery Solution
A complete digital product Website, Web App, and Mobile App enabling customers to browse, order, and track groceries seamlessly across all platforms.
The challenge
Running a multi-category grocery business requires managing inventory, promotions, deliveries, and customer accounts in a highly competitive market. To address these challenges, OneClick needed a complete digital ecosystem — a public-facing website, a powerful web-based admin panel, and a mobile app for customers to shop on the go.
Businesses struggled with scattered order management, inconsistent product cataloguing, and delivery tracking handled manually. The lack of a unified cross-platform e-commerce solution made it difficult to scale operations, manage customer loyalty, and offer a smooth shopping experience across all stores.
Solutions
OneClick was developed as a complete three-part digital product — a Website, a Web App, and a Mobile App — all working together to streamline and automate grocery retail operations.
- Website: A public-facing e-commerce storefront for customers to browse products, place orders, and track deliveries online
- Web App: A browser-based admin panel for managing inventory, orders, deliveries, categories, and store operations
- Mobile App: Available on both iOS and Android, allowing customers to shop, reorder, and track deliveries from their phones
- Multi-category product store covering Grocery, Health & Beauty, Household, Baby Care, Perfumery, and more across web and app
- Real-time order tracking system for customers on both web and mobile
- Dedicated Delivery Boy panel for managing and dispatching orders efficiently via the web app
- Brand and category-wise product filtering for easier product discovery on web and mobile
- Wishlist, order history, and user account management available across all platforms
- Same-day delivery management with defined delivery time slots synced across web and app
"One platform. Three products. A website to shop, a web app to manage, and a mobile app to order anytime, anywhere."
Key Outcomes
With One Click in place:
- Customers can browse and order from hundreds of products across 7+ categories in one place on web and mobile
- Same-day delivery operations became faster and more organized through the delivery boy panel
- Order tracking gave customers full visibility and reduced support queries on both platforms
- Brand and category filtering improved product discovery and increased conversions across web and app
- Multi-store operations are unified under a single digital platform
- The business expanded its reach with iOS and Android mobile apps alongside the web platform